We are a the world’s first creative ecosystem powered by design, technological innovation and entrepreneurship. And we’re looking for great talent!

JOB RESPONSIBILITY

• Proactively assess and provide constructive feedback on work performance of the customer care team members.
• Consistently improve the quality of customer care.
• Ensure customer care team members meet the established standard of quality.
• Continuously show improvement and enhancement of skills and knowledge.
• Work together with the product team and customer care team to assess product problems and brainstorm solutions.
• Write and review our customer care standard operating procedures.

JOB REQUIREMENT

• At least 2-3 years of working experience in customer support QA/QC.
• Good command of English, both written and verbal.
• Able to work in a cross-functional team environment.
• Highly detail-oriented person.
• Excellent organization and time management skills.
• Flexible and effective team player with a positive can-do attitude.
• A fast learner and good team player.

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