Customer Service Quality Assurance Analyst

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Job Detail

  • Equity stake offered To be discussed
  • Career Level Executive
  • Experience Fresh
  • Qualifications Certificate

Job Description

We are a the world’s first creative ecosystem powered by design, technological innovation and entrepreneurship. And we’re looking for great talent!

JOB RESPONSIBILITY
  • Proactively assess and provide constructive feedback on work performance of the customer care team members.
  • Consistently improve the quality of customer care.
  • Ensure customer care team members meet the established standard of quality.
  • Continuously show improvement and enhancement of skills and knowledge.
  • Work together with the product team and customer care team to assess product problems and brainstorm solutions.
  • Write and review our customer care standard operating procedures.

JOB REQUIREMENT
  • At least 2-3 years of working experience in customer support QA/QC.
  • Good command of English, both written and verbal.
  • Able to work in a cross-functional team environment.
  • Highly detail-oriented person.
  • Excellent organization and time management skills.
  • Flexible and effective team player with a positive can-do attitude.
  • A fast learner and good team player.

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