The Support Engineer will manage daily technical support operations of digital signage & self-service systems. Daily operation includes system configuring, installing hardware & software, troubleshoot technical issues and maintaining all systems. This position will facilitate the technical digital signage and self-service workflow & processes. The position will act as the main point of contact for providing technical guidance as part of the digital signage & self-service help desk and on-site service. This position may require infrequent travel. 

JOB RESPONSIBILITY

• Configuring, implementing, maintaining and enhancing Digital signage & Self-Service systems.
• Troubleshoot Digital signage & Self-Service hardware, software related issues
• Provide technical guidance to other applications integrated to digital signage systems
• Guarantee system availability/performance & meet business expectations of delivering contents to each screen
• Support systems rollout as needed
• Develop and enforce adherence to IT principles and best business practices
• Provide Digital signage system guidance to venues and operation teams
• Other duties as assigned

JOB REQUIREMENT

• Bachelors Degree or associates degree in computer science/ information technology or equivalent experience in the field.
• Preferably 1+ years of experience working in relevant industry, maintaining the following: Windows OS, MSSQL, .Net, IIS and package management
• Preferably 1+ years of experience supporting clients & working with vendors.
• Fresh Graduates welcome to apply.
• Strong working knowledge of network like LAN, WAN, Wi-Fi
• Experience with Digital Signage, Audio/Visual, Point-of-Sales systems will be an advantage.
• Salary Range from RM 2,800 to RM 4,000 per month depends on experience