General Job Description

Support existing customer pool on their support request, explore and enhance the solution, bring greater and positive impact to solution’s branding – Jagole.

JOB RESPONSIBILITY

Responsibilities

–   Handling and solve users’ support tickets via email (or Business Priority via live message)

–   Monitor and update/maintain network and/or sub-sites overall performance

–   Constantly explore and introduce new technologies, methodologies and concepts in web development in line with company direction.

–   Replicate existing solution for similar new request/development

–   Provide hands-on digital marketing technique to support existing customer pool and company’s projects

–   Prepare a complete set of project documentation such as functional design specification, user acceptance test procedure, operating and maintenance manual for software (SOP) and project completion report

–   Debug and troubleshoot websites, determine route cause of problems/errors and correct/repair.

–   To assist ad-hoc / others jobs as and when required

JOB REQUIREMENT

Requirement

–   Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent education.

–   At least 2 years’ experience.

–   Good in English (verbally and written); Mandarin and Bahasa Malaysia are a welcome addition.

–   Smart and get job done; Ability to discern between what users want and what they need.

–   Have UX design sensibility.

If you’re interested to join us, please send us your resume, CV and any other supporting documents.

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