Richpanel

Richpanel is building autonomous AI agents that help every brand deliver instant support and seamlessly talk to millions of customers at the same time.

These AI agents are capable of mimicking humans simply by observing them. They can self-learn situation handling for every type of customer query. They understand what information is accessed for every situation, decisions to make and what tools to take action on.

Richpanel started in 2020, is used by over 2,000+ brands and is funded by Sequoia.

## Gradual Autonomy

AI agents start by suggesting response and actions to humans and based on human feedback start doing more and more of the work. This dramatically increases human agents' productivity and enables brands to scale their support operations while maintaining a lean team.

Customer support is one of the most obvious use cases for AI, and no one has yet been able to build truly autonomous AI agents - *yet*. The players that create this will disrupt a massive market worth $400B+ per year.

## Why is Richpanel winning

- **Access to data:** Started as a CX platform, we are sitting on 2,000+ paying customers that are willing and excited to try this. We have access to data and business logic.
- **Agent vs chatbots:** We are not building chatbots but agents that can retrieve data, make decisions and take actions across applications. That's the difference between 20% vs 90% resolution rates.
- **Continuous learning:** We started with [Richpanel sidekick](https://www.richpanel.com/sidekick) that assists human agents and learns from their feedback. The current model is best-in-class and ahead of competitors by a huge margin.

## Traction

- 30 employees
- 2,000+ Customers
- Funded by Sequoia (same investors behind Apple, Google, AirBnB, Instagram)
- Millions in ARR and profitable
- We have Glassdoor rating of 4.4 (as of July 2024). You can read the reviews [here](https://www.glassdoor.com/Reviews/Richpanel-Reviews-E2207405.htm).